Quantitative and Qualitative Research: Better Together

Multiethnic students around a table in a library, getting advice from their professor on a project
Multiethnic students doing research together in library by Kampus Production from Pexels

As a current graduate student, I’ve been conducting research projects for the past two decades of my life. I’m sure any other academic in their 20s can relate; we’ve practically been raised to run science experiments, think critically, and ask “why” since kindergarten. Research is all we’ve ever known.

Yet, not all research projects are created equal. There is a significant difference between quantitative, numerical research processes and qualitative, narrative-based ones. A statistical analysis will yield widely different results than a one-on-one interview. And it takes careful thought and consideration to determine the best method to use to answer a research question.

An ongoing debate exists between mass communications researchers about which approach is better. On one side of the argument are the positivists, who say that logic, objectivity, and empirical inquiry should serve as the basis of all research if it is to generate valid scientific knowledge. Alternatively, interpretivists maintain that an in-depth understanding of the meaning behind communication is the most valuable outcome of research, regardless of whether causality can be proven.

Below is a short video from Dr. Daniel Davis that examines the differences between the positivist and interpretive paradigms in the context of sociology.

Social Knowledge: Interpretivism vs Positivism – Daniel Davis [YouTube]

Both quantitative and qualitative research are valid approaches in the right context. Actually, in many instances, they have proven to be stronger when they work together.

To back up this point, let’s examine two different mass communications studies conducted in the past decade that investigated gender roles in the context of television advertising.

The first study, presented in a 2011 article in the International Journal of Advertising, measured gender stereotyping on public and private TV channels in Germany using quantitative content analysis. Five variables were chosen and coded to represent the concept of stereotyping in the ads analyzed: the main character’s age, credibility, location, product type, and role. Categories within each variable were assigned numerical values, and statistical tests were applied to prove that gender stereotyping still exists across many facets of television advertising (Knoll, Eisend, & Steinhagen, 2011).

The findings of the German study were conclusive and contributed significant knowledge to the field of communications. Through a quantitative method, evidence was provided that females in TV ads were portrayed more often as younger characters, product users, and in dependent or domestic settings. The study also uncovered a new part of the issue by highlighting differences between ads on private and public channels.

Despite the study’s strengths, it lacked a certain human element. Although it furthered our understanding of gender stereotypes in advertising, it failed to show why the research mattered and impacted real people. This is where qualitative methods come in.

The second study, taken from a 2020 issue of the Athens Journal of Mass Media and Communications, also used quantitative content analysis to investigate gender roles in TV advertisements (this time in Nigeria rather than Germany). However, this study’s quantitative research was supplemented by qualitative focus group data. Personal stories and opinions were gathered from a discussion with Nigerian schoolgirls about the advertisements, gender roles, and their personal values. In my opinion, the inclusion of the focus group data made all the difference in strengthening the study results.

Not only was the Nigerian study able to numerically show that gender stereotypes are present in advertising, it was able to place a face on the issue and show the real impact of such advertisements on young, female viewers. As the author notes, “data shows that advertisements portray women in the home as homemakers and people who do the shopping…” and “men as the gender that represents workplace, outdoor and leisure environments” (Anweh, 2020, p. 58). The reactions of the children who participated in the focus group confirmed that strong cultural value is placed on the female role as a caregiver in Nigeria.


Quantitative and qualitative methods are always better together. Numbers alone fail to represent the human impact of an issue under study. On the flip side, thoughts and opinions alone don’t always provide scientific credibility. But combine the two, and you’ll have a research project that’s robust, credible, and driven by deep human insight.

References:

Anweh, G. I. (2020). Gender roles representation in television advertisements: Implications for the Nigerian girl-child and role modeling. Athens Journal of Mass Media and Communications, 6(1), 43-64. https://doi.org/10.30958/ajmmc.6-1-3

Knoll, S., Eisend, M., & Steinhagen, J. (2011). Gender roles in advertising: Measuring and comparing gender stereotyping on public and private TV channels in Germany. International Journal of Advertising, 30(5), 867-888. https://doi.org/10.2501/IJA-30-5-867-888

The Controversy of Marshall McLuhan

A man testing an Apple Lisa computer from 1983
Apple Computer, 1983 (Lisa) by Alan Light [CC BY 2.0]

Let’s flashback to the year 1983.

If you were alive, you probably remember everybody rocking shoulder pads and listening to The Police. But it was also a significant year in the history of communication. 1983 marked the official birth of the Internet.

Granted, little did anyone know then what an integral part the Internet would play in our daily lives today.

Or did they?

One Canadian philosopher might have predicted the rise of the Internet decades before anyone else did, all the way back in 1962. And his name was Marshall McLuhan.

Black and white portrait of Marshall McLuhan as a young man, sporting a mustache, suit, and tie
Marshall McLuhan by Josephine Smith [Public domain]

One of McLuhan’s central ideas was the concept of a “global village,” or a connected worldwide social and informational system that would form through the rise of electronic media. While this concept was met with vehement criticism in the ‘60s, it has seen a renewed interest in the past couple decades. With the age of the Internet, a global social order actually has come to fruition.

Still, a controversy among communication theorists remains. Did McLuhan really predict the Internet? Or was his theory of a global village merely coincidental?

A look at the philosopher’s other teachings may give us more of an answer.


In addition to the global village concept, Marshall McLuhan preached the idea of technological determinism, in which social organization is determined by the predominant communication medium in a culture at a given time. This was a particularly strong idea of McLuhan’s, as communication methods do indeed seem to play a role in social structures.

For instance, think about the rise of the telephone as a mode of communication. For the first time ever, people were able to talk to friends and family members from miles away in real-time. This drastically changed the way we related to our social connections.

Today, social media has again changed how we communicate with one another and structure our personal worlds. The ability to connect instantaneously with anyone in the world via text, audio, or video (and subsequently retrieve those messages at a later time) is remarkable. It has revolutionized social organization and allowed us to build vast networks of connections beyond the boundaries of geographical location.

Another aspect of McLuhan’s ideas that hits the mark is the way that he talks about communication in terms of environment and context. This is a big difference (and an improvement, in my opinion) from some of the psychological perspectives that were popular in McLuhan’s time. While theorists like Schramm and Osgood focused on the role of individual thought processes on communication, McLuhan asserted that media were the extensions of man. Therefore, he recognized how different media change the ways in which people take in sensory information, understand their environment, and relate to one another.

Check out the short video below for a deeper explanation of McLuhan’s “extensions of man” proposal.

Extensions of Man – Marshall McLuhan – Transition21 [YouTube]

While McLuhan contributed a lot to the field of communication study, not everyone was on board with what he had to say, especially in the ‘60s. Many of his ideas were at best confusing and at worst completely bogus. And this doesn’t help the case of proponents who believe that McLuhan truly did predict the Internet.

One major weakness of McLuhan’s hypotheses was his claim that “the medium is the message.” Essentially, this idea stated that the content of a message didn’t have any effect on its audience. The method by which the message was communicated was the only thing that mattered.

However, I can think of several instances where message substance does in fact matter. Perhaps the most obvious example is the job of any advertiser, branding expert, or content marketer, honing their message to have an effect on a particular audience. Many of McLuhan’s critics noted that to discount a message’s content was to ignore the entire purpose of communication.

Furthermore, the details behind some of McLuhan’s principles were not always clearly based in fact. Interestingly enough, McLuhan once said in an interview that “clear prose indicates the absence of thought” (Jacobs, 2011, para. 6).

To provide an example, let’s look at McLuhan’s 1964 report, Understanding Media: The Extensions of Man. One of its main themes was that media could be divided into “hot” and “cool” methods, which he explained in terms of the difference between a telephone and a radio. The radio, he claimed, was a hot medium, meaning it was well filled with data. On the other hand, the telephone was a cool medium because it offered the ear less information. If you ask me, anyone with an ounce of logic would say that this distinction is unscientific and makes no sense.

Third, McLuhan inadequately outlined the history of communication in terms of just three paradigms: tribal, print, and electronic. Some scholars consider these paradigms to be too simple and restrictive, as communication has been a part of life since humans came into existence. They argue that three communication eras can hardly do the entire history of humanity justice. There are at least transition times between the eras, like the slow shift from print-based news to radio and television news, that McLuhan should have taken into account.


When all is said and done, I personally don’t believe that Marshall McLuhan predicted the Internet; at least not in the way that we use it today. Too many of his ideas were flawed, based in opinion rather than fact, or failed to consider the importance of message content.

However, his idea of the global village does have merit in the sense that it accurately described the effects of globalization on social organization. And it did so before globalization took full shape.

Psychic or not, Marshall McLuhan’s ideas advanced the study of communication, particularly our understanding of the impact of electronic communication on social structure. But unfortunately, nobody realized just how much until 50 years after his time.

Mastering the Art of Persuasion

A man in a pink shirt shouting into a megaphone
Original Image: Man Talking on a Megaphone by Pressmaster from Pexels

Let’s play a game.

Imagine that you are the communications director for a large non-profit organization fighting for climate change awareness. Your boss is counting on you to come up with a breakthrough idea for the company’s next social media campaign. How do you persuade as many people as possible to take action? You have 60 seconds to come up with your message.

Ready, set, go!


Okay, have your idea?

If you’re anything like me when I was presented with a similar challenge back in college, you’re probably still sitting there dumbstruck, with no idea where to even start. (If by chance you did come up with a fully formed, realistic concept, please do spill your secret to success!)

Basically, persuasion is hard. It’s really difficult to know what people are thinking, how they will react in a given situation, and why they form certain attitudes. When you blow this up to the scale of mass media, your challenge multiplies tenfold.

Luckily, a theory exists to help make the job of persuasive communicators (like marketers, advertisers, and lobbyists) a little bit easier.

The elaboration likelihood model, or ELM, tells us that there are two main routes by which people may be persuaded: central and peripheral. When a message enters your brain, your understanding and acceptance of that message depends on your motivation, prior knowledge, and attitudes. If you view the message topic as personally relevant, interesting, or important, you will be more likely to process the information deeply using the central route. On the contrary, a person who is distracted or doesn’t care much about the issue being presented will process the information in a less active way, through the peripheral route.

We can actually be persuaded to take action as a result of both routes of processing. Cacioppo and Petty, the creators of ELM, believe that the types of information processing are not mutually exclusive, and “message receivers move along a continuum of probability to engage in effortful thought” (White, 2011, para. 1). Individuals who aren’t playing an active role in processing a message can still be persuaded to take action, as long as the message is tailored to their state of mind.

Check out the video below for a more detailed explanation of ELM from Michael Britt.

The Elaboration Likelihood Model Explained by Michael Britt [YouTube]

Now that you understand a little more about the elaboration likelihood model, let’s address the elephant in the room: How do you know whether your audience is going to process your message centrally or peripherally?

The short answer is that you can never really know for sure. But getting to know your audience through detailed research and persona formation can help you to make some pretty accurate educated guesses!

An amazing example of ELM at work in the real world is through celebrity endorsements. Steve Olenski says that when we see a high-profile figure appear in a commercial, it subliminally has an effect on our opinion of the brand they’re associating with, even if (and often especially if) we could care less about the brand’s product or cause. This effect may be positive, motivating us to buy the product through the peripheral route of persuasion. However, it may also be negative if we have a poor preconceived idea of the celebrity in question.

On the opposite end of the spectrum, the central route of persuasion is hard at play in political advertisements. While candidates do use emotion and music to reach peripheral processors, they also target audiences that care about the specific issues they are passionate about. They use rationally strong messages, statistics, and facts to rally supporters behind their social, economic, and/or political goals. According to the experts at MotionCue, this is the best way to drive strong and durable attitude change that is hard to convert down the road.

Black and white close-up of President Gerald R. Ford speaking at a press conference
Untitled by WikiImages from Pixabay

So, how do you use this knowledge to master the art of persuasion in your own messaging?

The bottom line is that you need to understand what your audience cares about. What are their current attitudes about the topic of your message? How about their prior knowledge level? To circle back to our original example with the climate change activist organization, you might consider conducting surveys with potential supporters to gauge their understanding of and passion for climate change issues. From there, you can use ELM to craft your message in a way that will meet your audience where they are.

Speaking to a group of newcomers to climate activism? Great. Hire a celebrity endorser and create a video that tells an emotional, compelling story.

Preaching to a group of seasoned sustainability officers? Then maybe consider presenting some hard data about why your organization is worth supporting more than others.

It takes practice, but when you do your research and apply the principles of the elaboration likelihood model, you’ll see that mastering the art of persuasion isn’t all that difficult after all.

The Dangers of News Gathering on Social Media

Computer keyboard with social media icons covering some of the keys
Social Media Marketing Strategy by Today Testing (For derivative) [CC BY-SA 4.0]

“What did you think of the news this morning?”

Depending on your personal experiences, opinions, sources, and the day you read this post, each person will likely have a very different answer to this question.

In today’s digital era, we tune in to news stories from all kinds of places, including television talk shows, online journals, physical newspapers, and social media. Like so many other young adults (almost 40% of 18-29-year-olds, according to the graphic below from BYU), social networks like Twitter and Facebook used to be my go-to when checking in on the latest world news. But believe it or not, learning about a simple communication theory from the 1940s caused me to change my habits.

News Sources by Camilla Brinton

The two-step flow model of communication, invented by Paul Lazarsfeld in 1948 but popularized by sociologist Elihu Katz in the late 1950s, teaches that media messages are passed through a select group of opinion leaders before reaching the public. In turn, says Gabriel Weimann, these opinion leaders hold a considerable amount of influence over the flow of information to the public.

According to the two-step flow theory, not only do opinion leaders control which news is given the most weight, they affect public opinion about that news too. The concept seems easy enough to understand, but when you throw today’s interactive media landscape in the mix, things get a little dicey.

Nowadays, different people trust and pay attention to different opinion leaders, thus greatly altering their perceptions of the day’s news stories. And this makes getting news from social media particularly dangerous.

Online, we have the ability to choose who we want to follow and who we don’t. If information is filtered through opinion leaders who share an individual’s viewpoints and opinions, news on social media has the potential to perpetuate echo chambers that merely affirm one’s own beliefs rather than educate. In a 2020 study, Elizabeth Dubois et. al. found that opinion avoiders, or individuals who refuse to play an active role in gathering news information, are especially at-risk of being trapped in these echo chambers and believing misinformation put out by opinion leaders.

The prevalence of news gathering on social media makes the perpetuation of echo chambers an even more pressing issue. According to the Pew Research Center, more Americans get news on social media than from print newspapers, with around 4 in 10 choosing to read their news on Facebook.

To combat this problem, I like to think about news gathering on social media in terms of a quote from digital analyst and author Brian Solis: “Social media is about sociology and psychology more than technology.”

SocialMediaSociology.jpeg by Brian Solis [CC BY 2.0]

Essentially, what Solis is getting at is the fact that our behavior on social media is governed by both emotion and the actions of others.

We might like to think that we choose our news sources in a perfectly rational manner. However, our inherent need to belong has a large, subconscious impact on our information seeking habits online. As a result, we are automatically more likely to hear, believe, and share news from opinion leaders who are like us, reinforcing our social connections but not necessarily the facts.


Wondering what to do with your newfound information about the two-step flow theory? Not to worry.

While I wouldn’t necessarily advise against news gathering on social media altogether, I do think it’s important to know how opinion leaders can affect us online. I believe that it is only with a solid understanding of the two-step flow theory and the psychology behind social networks that we can safely gather news on the Internet. Luckily, by reading this post, you’ve already taken the first step towards a better news gathering process!

How Much Control Does the Media Really Have Over Your Brain?

Black and white silhouette of a man in front of a TV full of static
Silhouette of Man in Front of Tv by Tookapic from Pexels

The bullet theory: Sounds a little menacing, right?

In many ways, it is. This theory of mass communication, developed mainly by Harold Lasswell in the 1920s and 1930s, centers around the idea that the media “shoot” messages into the minds of the public. These messages, according to Shraddha Bajracharya, are said to have a strong, immediate, and uniform effect on the audience, making them powerful and even dangerous.

The thought of the media controlling our brains with propaganda coupled with the imagery of a “media gun” is admittedly creepy. But at the same time, we know so much more about how communication works today than we did when the bullet theory was invented. As it turns out, mass communication is a much more complex process than Lasswell envisioned. The rise of social media over the past 15 years has made this especially true.

So how much control do the mass messages we see on TV, news sites, and social networks really have over our brains? The truth is, probably more than you think.

It may be a little extreme to say that we passively accept every message we see on the news. However, the wealth of digital data available to media companies has certainly made it possible to selectively send messages to the people most likely to pay attention.

This already occurs quite frequently in media advertising, where companies only pay to market products and services to their ideal customers. HubSpot’s Steve Bonnell says that with data, we actually have the capability to customize online content down to the individual user.

While selectively sending news-related messages to individuals might seem unethical, it too already happens to a certain degree. It isn’t the sadistic minds of media executives that causes this to happen, but the freedom of information that people have been given in the digital age.

Seem a little backwards? If you think so, I have to agree. Yet, studies have consistently shown that the more information made available to us, the more selective we are in seeking out content that affirms our beliefs and attitudes.

A recent New York Times article examined the rising culture of misinformation in the United States. The author, Max Fisher, asserts that “there is abundant evidence that an individual with more polarized views becomes more prone to believing falsehoods” (para. 12). It’s easy to get caught up in our own viewpoints these days, surrounding ourselves with like-minded friends and opinion leaders on social media that affirm our ideas of what’s “right.”

In a widely shared MIT Technology Review article from 2018, Zeynep Tufecki elaborates on this idea. She says that, though we do tend to encounter a diverse range of opinions online, the social nature of the Internet causes us to share and comment only on those that our like-minded peers will approve of. As she (quite brilliantly) puts it, “belonging is stronger than facts” (para. 39).

Not convinced of the polarizing power of the media yet? Take a look at the PBS NewsHour segment from 2017 below.

How politically polarized media is driving our alternate realities – PBS NewsHour [YouTube]

To connect all of this back to the bullet theory of mass communication, I think it’s reasonable to say that Lasswell’s fears of media-led “brainwashing” aren’t completely bogus. No, I don’t believe that mass media companies (or even influential figures on social media) control every way that we think and behave. Nor do I believe they are trying to do so. But it’s impossible to ignore the interplay between targeted media messaging and the social polarization that has become so prevalent online.

In this digital age, not only are we served messages that affirm our personal values more often, but we’re more likely to spread the word about them too. And, like the bullet theory, that has a strong, immediate, and potentially dangerous effect on society.

What are your thoughts about the bullet theory in a modern-day context? Does it still hold any legitimacy, or is it a thing of the past? Be sure to let me know in the comments!